Privacy Policy


This privacy policy (the “Privacy Policy”) applies to all sites, mobile applications, and other online services (collectively, “Platform”), owned and operated by 123Help App LLC (“123Help App LLC,” “we,” “us,” or “our”) including and the 123Help App mobile application (the “App”). The App is free, and it provides helpful information and resources to maintain and protect your home; including to assist property owners during emergency property damage situations. When you use the Platform, you will share some information with us. We have created this Privacy Policy because we want to be upfront about information the Platform collects, how we use that information, and who we will share that information with, if at all, and the controls we give you to access, update, and delete your information. This Privacy Policy does not address the privacy practices of any third parties that we do not own, control, or are affiliated with. By visiting and/or using our Platform, you are agreeing to the terms of this Privacy Policy and the accompanying Terms of Use. We encourage you to read the Privacy Policy, and to use the information it contains to help you make informed decisions. 1. Information We Collect or Receive: In the course of operating the Platform, we will collect and/or receive the following types of information. You authorize us to collect and/or receive such information.  (a)  Personal Information: We only receive or collect information that identifies you personally if you choose to provide such personally identifiable information to us via email or other means. When you sign up to become a user or contact us, you will be required to provide us with personal information about yourself (collectively, the “Personal Information”). Such Personal Information may include your name, e-mail address, physical address, and phone number. We do not collect any Personal Information from you when you use the Platform unless you provide us with the Personal Information voluntarily.  (b)  Third-party Log In: If you sign in through a third-party company such as Facebook, you are authorizing us to collect, store, and use, in accordance with this Privacy Policy, any and all information that you agreed that third party company would provide to us through third party company’s Application Programming Interface (“API”). Such information may include, without limitation, your first and last name, username, profile picture, headline, unique identifier and access token, and e-mail address as provided to that third party company or service.  (c)  Geolocational Information: Certain features and functionalities of the Platform are based on your location. In order to provide these features and functionalities while you are using your mobile device, we may, with your consent, automatically collect geolocational information from your mobile device or wireless carrier and/or certain third-party service providers (collectively, “Geolocational Information”). Collection of such Geolocational Information occurs only when the App is running on your device. You may decline to allow us to collect such Geolocational Information, in which case we will not be able to provide certain features or functionalities to you. (d)  Third-Party Analytics: We and the third-party technology providers, ad exchanges, ad networks, advertisers, agencies, ad exchanges, and ad servers with which we work use third-party analytics services (e.g., Google Analytics) to evaluate your use of the Platform, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Platform and mobile and Internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. You consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. For more information on these third parties, including how to opt out from certain data collection, please visit Please be advised that if you opt out of any such service, you may not be able to use the full functionality of the Platform. (e)  Other Information: In addition to the Personal Information, and Geolocational Information, we may automatically collect or receive additional information regarding you and your use of the Platform; your interactions with us and our advertising; and information regarding your computer and mobile devices used to access the Platform (collectively, the “Other Information”). Such Other Information may include:  (i)  From You. Additional information about yourself that you voluntarily provide to us, such as your gender and your product and service preferences. (ii)  From Your Activity: We may collect or receive information regarding:  (A)  IP address, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or mobile device;   (B)  browser type and language;  (C)  referring and exit pages and URLs; (D)  date and time; and  (E)  details regarding your activity on the Platform, such as search queries and other performance and usage data. (iii)  About Your Mobile Device. We may collect or receive information regarding:  (A)  type of mobile device;  (B)  advertising Identifier (“IDFA” or “AdID”);   (C)  operating system and version (e.g., iOS, Android or Windows);  (D)  carrier; and (E)  network type (WiFi, 3G, 4G, LTE). (iv)  From Cookies. We may use both session cookies, which expire once you close the Platform, and persistent cookies, which stay on your mobile device until you delete them and other technologies to help us collect data and to enhance your experience with the Platform. Cookies are small text files an app can use to recognize a repeat visitor to the app. We may use cookies for various purposes, including to: 1 (A)  type of mobile device;  (B)  personalize your experience;  (C)  analyze which portions of the Platform are visited and used most frequently; and  (D)  measure and optimize advertising and promotional effectiveness. If you do not want us to deploy cookies in the Platform, you can opt out by setting your mobile device to reject cookies. You can still use the Platform if you choose to disable cookies, although your ability to use some of the features may be affected. 2. How Information is Used and Shared: (a) You authorize us to use the Personal Information, Geolocational Information, and the Other Information (collectively, the “Information”): (i)  for the purposes for which you provided it; (ii)  to enable you to use the services available through the Platform, including registering you for our services and verifying your identity and authority to use our services; (iii)  for customer support and to respond to your enquiries. (iv)  for internal record-keeping purposes; (v)  to administer surveys or promotions; (vi)  to improve and maintain the Platform and for product development; (vii)  to address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing; (viii) to periodically send property maintenance tips and information, emergency preparedness information, and resource for finding emergency and non-emergency repair services contractors, or other information that may interest you; (ix)  with your consent, to contact you by text message regarding certain services or information you have requested; (x)  with your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you; (xi)  for 123Help App LLC’s market research purposes, including, but not limited to, the customization of the Platform according to your interests; (xii)  to contact you about goods and services that may interest you or with information about your use of the Platform; (xiii)for other research and analytical purposes; and (xiv) to resolve disputes, to protect ourselves and other users of the Platform, and to enforce any legal terms that govern your use of the Platform. (xv) provide and improve our Platform;   (b)  We engage third-party companies and individuals to perform functions on our behalf. Examples may include providing technical assistance, customer service, marketing assistance, and administration of promotional programs. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law  (c)  In an ongoing effort to better understand our users, the Platform, and our products and services, we may analyze certain Information in anonymized and aggregate form to operate, maintain, manage, and improve the Platform and/or such products and services. This aggregate information does not identify you personally. We may share and/or license this aggregate data to our affiliates, agents, business and promotional partners, and other third parties. We may also disclose aggregated user statistics to describe the Platform and these products and services to current and prospective business partners and investors and to other third parties for other lawful purposes. (d)  We may share some or all of your Information with any of our parent companies, subsidiaries, joint ventures, or other companies under common control with us. (e)  As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the Information may be part of the transferred assets. (f)  To the extent permitted by law, we may also disclose the Information: (i)  when required by law, court order, or other government or law enforcement authority or regulatory agency; or (ii)  whenever we believe that disclosing such Information is necessary or advisable, for example, to protect the rights, property, or safety of us or others, including you. 3. Accessing and Modifying Information and Communication Preferences: If you have provided us any Personal Information, you may access, remove, review, and/or make changes to the same by contacting us as set forth below. In addition, you may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of any of our marketing e-mails. We will use commercially reasonable efforts to process such requests in a timely manner. You should be aware, however, that it is not always possible to completely remove or modify information in our subscription databases. You cannot opt out of receiving transactional e-mails related to the Platform (e.g., requests for support). We may also deliver notifications to your mobile device (e.g., push notifications). You can disable these notifications by deleting the relevant service or by changing the settings on your mobile device. 4. How We Protect Your Information: We take commercially reasonable steps to protect the Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases or the databases of the third parties with which we may share such information, nor can we guarantee that the Information you supply will not be intercepted while being transmitted over the Internet. In particular, E-mails sent to us may not be secure, and you should therefore take special care in deciding what information you send to us via e- mail.  5. Important Notices to Non-U.S. Residents: The Platform and its servers are operated in the United States. If you are located outside of the United States, please be aware that your  information, including your Personal Information, may be transferred to, processed, maintained, and used on computers, servers, and systems located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to use the Platform, you hereby irrevocably and unconditionally consent to such transfer, processing, and use in the United States and elsewhere. 6. App Stores; External Websites. Your app store (e.g., iTunes or Google Play): may collect certain information in connection with your use of the Platform, such as Personal Information, payment information, Geolocational Information, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies. The Platform may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites. 7. Children: The Platform is not directed to children under the age of thirteen. We adhere to the Children’s Online Privacy Protection Act (COPPA) and will not knowingly collect Personal Information from any child under the age of thirteen. We ask that minors (under the age of 13) not use the Platform. If a child under the age of thirteen has provided us with Personal Information, a parent or guardian of that child may contact us and request that such information be deleted from our records. 8. Changes to This Privacy Policy: This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may change this Privacy Policy from time to time. Any such changes will be posted on the Platform. By accessing the Platform after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the Information. Please refer to this Privacy Policy on a regular basis. 9. How to Contact Us: If you have questions about this Privacy Policy, please e-mail us at info with “Privacy Policy” in the subject line or call us on 1-866.901.4123.